Privacy Policy

At Script & Suds, we are committed to protecting the privacy of our customers and site visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our car wash services, including premium car wash, detailing, waxing, interior cleaning, eco-friendly washing, and paint protection. By using our online platform or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Information You Provide:

• Contact Details: Name, email address, phone number, and physical address when you create an account, make a booking, or contact us.
• Vehicle Information: Make, model, license plate number, and any specific notes you provide regarding your vehicle for service.
• Payment Information: Details required to process payments for our services (e.g., credit card information). Please note, we do not store full credit card details on our servers; this information is processed by secure third-party payment processors.
• Booking Details: Information related to your service appointments, including chosen services, date, and time.
• Communications: Records of your correspondence with us, including inquiries, feedback, and customer support interactions.

Information Collected Automatically:

• Usage Data: Information on how you interact with our online platform, such as pages visited, time spent on pages, referral sources, and clicks.
• Technical Data: IP address, browser type, operating system, device identifiers, and other technical information when you access our site.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can learn more about this in our "Cookies" section.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To process your car wash bookings, perform the requested services (premium wash, detailing, waxing, etc.), and manage your account.
• To Communicate With You: To send booking confirmations, service reminders, updates, and respond to your inquiries.
• For Payments: To process transactions and send related transactional notifications.
• To Improve Our Services: To understand how our site is used, analyze trends, and improve our service offerings and online platform experience.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about new services or special events. You can opt-out at any time.
• Security and Fraud Prevention: To protect our operations, our customers, and our website from fraud and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, providing services (e.g., payment processing, scheduling software, IT support), or conducting marketing on our behalf. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How we use cookies:

• To keep you signed in.
• Understanding how you use our website to improve our services.
• To remember your preferences and settings.

How to manage cookies:

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Links to Other Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company Name: Script & Suds
• Address: Cornwall Gardens, Singapore, 269672, SG